Returns and Refunds

1. Digital delivery

FreQtik products are supplied digitally as software downloads, licence keys, or both. No physical product is shipped, and there is no physical item to return.

Payments and order delivery are processed by Lemon Squeezy, which acts as the merchant of record for the transaction.

2. Change-of-mind purchases

We do not ordinarily provide refunds or exchanges simply because a customer changes their mind after digital delivery has begun.

Customers may have a statutory right of withdrawal under the laws that apply to them. For immediately supplied digital content, that right may end once downloading or delivery begins where the customer has expressly consented to immediate supply and acknowledged the resulting loss of the withdrawal right.

Nothing in this policy removes any withdrawal right that cannot legally be excluded.

3. Defective or misdescribed software

Please contact us when a purchased product:

• cannot be downloaded or delivered correctly;
• does not operate on an officially supported system despite following the supplied installation instructions;
• is materially different from the description presented at the time of purchase; or
• contains a significant defect that prevents its intended use.

Compatibility problems caused by an unsupported operating system, unsupported plugin format, unsupported host, or failure to meet clearly stated system requirements are not automatically considered product defects.

4. How to request assistance or a refund

Send your request to:

Include:

• your Lemon Squeezy order number;
• the email address used for the purchase;
• the product name;
• your operating system, audio host and plugin format where relevant;
• a clear description of the problem; and
• screenshots, error messages or reproduction steps where available.

5. Claim period and statutory rights

Customers should report a problem without undue delay after discovering it.

Mandatory statutory claim periods remain unaffected. For consumers protected by European Union consumer law, qualifying digital content and digital services are covered by a minimum two-year legal guarantee.

6. Resolution process

We will first attempt to diagnose and correct the issue. This may include installation assistance, an updated download, replacement files, a licence correction, or a software fix.

Where a qualifying defect cannot be corrected within a reasonable time and without significant inconvenience, an appropriate price reduction, partial refund or full refund may be provided in accordance with applicable law.

7. Refund processing

Approved refunds are initiated through Lemon Squeezy within five business days of approval and are returned to the original payment method.

After the refund has been initiated, it may take up to ten days to appear on the customer’s account, depending on the payment provider.

Following a full refund, the associated licence key and right to use the refunded software may be revoked.

8. Exchanges

We do not offer exchanges for digital software licences. Where an incorrect product or licence was delivered, contact support so the order can be corrected.

9. Mandatory consumer rights

This policy does not exclude, restrict or replace any mandatory consumer rights, legal guarantees or remedies provided by applicable law.

Lemon Squeezy may also issue refunds in accordance with its own buyer terms, payment policies and chargeback-prevention procedures.